If only a few users access the system, asking your coworkers about their recent activity could eventually triangulate a problem with the report button. As the developer of the database, you receive this request minutes later.įiguring out the root cause of the above scenario can be time consuming. She submits an urgent support ticket to have the most recent backup restored. Manually scanning the contact table confirms her suspicion: the records are missing. She tries again a different way, but gets the same result. She logs in and perform a find, but strangely, no contacts show up. The next morning, Carrie in marketing wants a list of contacts added to the database in the last month. Assuming something is wrong with the printer, Fred submits a ticket with the IT support desk and goes home for the day. A beach ball icon spins for a few seconds, but nothing prints. He selects a contact and clicks a button to print a report of communications in the last three months.
Fred in sales opens the company’s FileMaker system and navigates to the contact list layout.
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